PrimeSelfPath · Important
Digital Product Refund Policy
PrimeSelfPath sells digital tools and downloadable resources. Because digital products can be accessed immediately and cannot be physically returned, this policy is designed to be clear for customers while protecting the integrity of the products.
When we may approve a refund
Please contact us if one of the following applies:
- You were charged more than once for the same purchase.
- You cannot access or receive the purchased product and we are unable to resolve the delivery or access problem.
- The product is materially different from what was described on the product page at the time of purchase.
Change-of-mind refunds
Once a digital product has been downloaded, accessed, or made available to you, we generally do not provide refunds simply because you changed your mind or no longer want the product.
Please review the product description, included files, compatibility notes, and previews before purchasing.
Technical problems
If you run into a technical or access issue, contact us first. We will make a reasonable effort to help you receive and use what you purchased.
If the problem cannot be resolved and prevents you from receiving the product as described, we may approve a refund.
How to request help or a refund
Use the PrimeSelfPath Contact page and include the email used for the purchase, the product name, and a short description of the issue.
Please do not send passwords or sensitive payment information.
Refund processing
Approved refunds are returned through the original payment method. The time it takes to appear can vary depending on the payment provider or financial institution.
If a full refund is approved, access to the refunded digital product, including future downloads and account-based access, may be revoked. Copies already downloaded to a customer’s device cannot be remotely removed.
Your legal rights
This policy does not limit any consumer rights that cannot legally be excluded or waived under applicable law.
Last updated: October 4, 2026
